Witbe, a renowned provider of test automation and monitoring technology for video service providers, has recently announced that Paul Bunyan Communications, a major rural fiber-optic network provider in the US, is now utilizing their proactive monitoring technology to enhance the quality of experience for customers using PBTV set-top boxes. With Witbe’s monitoring technology, Paul Bunyan Communications can remotely monitor channels and quickly resolve any issues before they impact the end users.
Grant Hicok, lead video system engineer at Paul Bunyan Communications, expressed their satisfaction with Witbe’s products and the unparalleled level of support received from their team. He emphasized the importance of partnering with companies that understand their challenges and have exceptional products, which Witbe excels at.
Witbe’s proactive monitoring technology enables automatic monitoring of video services on physical devices, providing real-time alerts to the Paul Bunyan Communications team if service quality is compromised. The data collected is then analyzed using Witbe’s Smartgate platform, allowing for detailed insights and performance evaluation across multiple parameters.
In addition to proactive monitoring, Paul Bunyan Communications is utilizing Witbe’s Remote Eye Controller software to remotely access and control devices plugged into Witbe’s hardware, facilitating collaboration and streamlined monitoring processes. Mathieu Planche, CEO of Witbe, highlighted the effectiveness and reliability of their technology in helping providers ensure constant service quality and customer satisfaction.
The partnership between Witbe and Paul Bunyan Communications demonstrates Witbe’s commitment to delivering innovative solutions that meet industry standards and exceed customer expectations. For more news and updates on broadcast technology, subscribe to NewscastStudio.
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